Terms and Conditions

1. About These Terms

These terms and conditions ("Terms") govern your use of the Eighty Eight AI website and services provided by Eighty Eight AI Limited, a company registered in England and Wales (company registration 16254924).

2. Acceptance of Terms

By accessing our website, submitting enquiries, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

3. Our Services

3.1 Service Description

We provide AI-powered workflow automation services for businesses, including:

• Automated customer service and support
• Intelligent routing of inbound communications
• Integration with existing business systems
• Data analysis and business intelligence insights

3.2 Service Availability

We aim to provide our services with maximum uptime, but cannot guarantee uninterrupted service. We may temporarily suspend services for maintenance, updates, or technical issues.

4. Website Use

4.1 Permitted Use

You may use our website for:

• Learning about our services
• Submitting legitimate enquiries
• Accessing information and resources we provide

4.2 Prohibited Use

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Submit false, misleading, or harmful information
• Use automated systems to scrape or harvest data
• Interfere with the proper functioning of our website

5. Enquiries and Contact Forms

5.1 Information Submission

When you submit information through our website:

• You consent to us processing your personal data as described in our Privacy Policy
• You confirm that the information provided is accurate and complete
• You agree to receive communications from us regarding your enquiry

5.2 Response Times

We aim to respond to enquiries within 2 business days but cannot guarantee specific response times.

6. Service Agreements

6.1 Separate Contracts

If you choose to engage our services, a separate service agreement will be provided covering:

• Specific service terms and conditions
• Pricing and payment terms
• Service level agreements
• Data processing arrangements

6.2 Consultation Process

Our standard process includes:

• Initial consultation and assessment
• Custom solution design and presentation
• Secure integration and setup
• Phased implementation with ongoing support

7. Intellectual Property

7.1 Our Rights

All content on our website, including text, graphics, logos, and software, is owned by Eighty Eight AI Limited or our licensors and is protected by intellectual property laws.

7.2 Your Rights

You may view and print pages from our website for your own personal use, but you may not:

• Reproduce content for commercial purposes
• Modify or distribute our content
• Remove copyright or other proprietary notices

8. Data Protection and Privacy

8.1 Privacy Commitment

We are committed to protecting your privacy and handling personal data in accordance with UK GDPR and applicable data protection laws.

8.2 Data Processing

• Website enquiries are processed under legitimate interests for business development
• Service delivery involves processing under contract performance
• We act as both data controller and data processor depending on the context
• All processing occurs within the European Economic Area

8.3 Your Rights

You have rights regarding your personal data as set out in our Privacy Policy, including rights to access, rectify, erase, and port your data.

9. AI and Automated Processing

9.1 AI Technology

Our services utilise artificial intelligence and machine learning technologies. While we implement robust safeguards:

• AI systems may occasionally produce unexpected results
• Human oversight is maintained for critical decisions
• Continuous monitoring and improvement processes are in place

9.2 No Guarantees

We do not guarantee that AI-generated content or decisions will be error-free or suitable for all purposes.

10. Limitation of Liability

10.1 Exclusions

To the fullest extent permitted by law, we exclude liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Loss of data or business interruption
• Any reliance on information provided through our website

10.2 Maximum Liability

Our total liability for any claims arising from your use of our website or preliminary services shall not exceed £1,000.

10.3 Consumer Rights

Nothing in these terms affects your statutory rights as a consumer.

11. Third-Party Services

11.1 External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites.

11.2 Third-Party Processors

We use carefully selected third-party processors for our infrastructure and services, all compliant with applicable data protection standards.

12. Security

12.1 Our Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security monitoring and updates

12.2 Your Responsibilities

You are responsible for:

• Keeping any login credentials secure
• Promptly reporting any suspected security breaches
• Using reasonable security measures on your own systems

13. Termination

13.1 Website Access

We may suspend or terminate your access to our website at any time if you breach these Terms.

13.2 Service Termination

Service agreements can be terminated in accordance with the specific terms of those agreements.

14. Changes to Terms

14.1 Updates

We may update these Terms from time to time. Significant changes will be communicated through our website or by email where we have your contact details.

14.2 Continued Use

Your continued use of our website after changes constitutes acceptance of the updated Terms.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

15.2 Initial Resolution

We encourage you to contact us directly to resolve any disputes before pursuing formal legal action.

16. General Provisions

16.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement regarding your use of our website and preliminary services.

16.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

17. Contact Information

For questions about these Terms: